Before You Order!
Expectations
Please keep in mind The Old Baby is a one-man show, which means one person does everything involved in keeping the brand up and running (including the store in Provincetown!).
All that to say, Be cool.
When you're ordering from me, you're not ordering from Amazon. It may take a bit longer than you're used to for your items to be packed and shipped, which means your order may take a while to get to you (up to a few weeks). If you're in a hurry or need something shipped sooner, PLEASE DO NOT ORDER FROM ME!. I do not make exceptions to getting orders shipped quickly, so please do not reach out asking me to expedite shipping.
Customer Service
Although rare, mistakes do happen. If you get your package and there's an issue, please reach out to me through the contact page on this website. If your email hasn't been responded to after a day or two, feel free to send a follow-up.
I'm happy to answer any product questions, so reach out to me through the contact page on this website and I'll get back to you as soon as I can.
For the love of anything holy, please do not make public comments on my posts on IG telling me to check my DMs. In fact, no small business wants you to do that, so on behalf of all small business owners everywhere, stop.
Website Product
This website is a way I get to connect with people outside of Provincetown, but it's not a full list of what I carry in my shop. For the most part, the only online offerings will be product that's designed in-house, which means third-party and speciality product is only available in the store. I do not do phone orders for product that's not on my website. Please do not email asking me to put something online that you may have seen in an IG post. If it’s not online, it’s not for sale online.
Returns
All online sales are final, so please make sure to reach out to me if you have any questions.
For more information about The Old Baby, go to the about section on this website.